Important Numbers / Contacts for OPP Retirees
The following is a list of Frequently Asked Numbers and Questions
Ontario Provincial Police Veterans' Association
Webpage: www.oppva.com
Email Contacts:
Ontario Provincial Police Association Tel: 1-800-461-4282 (or 705-728-6161)
Webpage: www.oppa.ca
Much of the information and contact details are available on the OPPA’s members only website at www.oppa.ca/login. If OPPA members need assistance logging into their website profile, they can call the office or contact them via email at oppa@oppa.ca
Ontario Provincial Police Commissioned Officers' Association
Webpage: oppcoa.on.ca
Much of the information and contact details are available on the COA’s members only website. If COA members need assistance logging into their website profile, they should use the “Contact Us” link at oppcoa.on.ca/contact-us/
Target Benefit Administrators Ltd Tel: 1-888-660-6055
Webpage: oppa.wlvinc.com
Administrator for the OPPA Health and Dental benefits and Insurance policies.
Assistance provided for but not limited to;
- Insured benefits Health and Dental Coverage inquiry
- Claim submission detail
- Claim inquiry, predetermination and general information
- Updates to Canada life file – changes in family status or group benefit coverage
- Insurance confirmation statements and beneficiary updates
- Life insurance
- Accidental death and dismemberment insurance
- Critical illness program
- Out of country coverage and travel assistance
You may access group plan information 24/7 on-line via the OPP Association website at www.oppa.ca by clicking on “Benefits” and click “Benefits Resources” and select “Member Benefit Services (Target Benefit Administrators)” and select the applicable tab. Target Benefit Administrators have been administering benefits on behalf of the OPPA since 2009.
Confirmation that a member has met the eligibility criteria for insured benefits at retirement can be obtained from the Ontario Pension Board – www.opb.ca or 1-800-668-6203
Although the carrier for insured benefits remains the same (Canada Life) the policy number will change from 44501 for active members to 6772 for retired members. Your ID number will also change from your WIN number to your client ID number with the Ontario Pension Board.
To review your insurances, premium rates, or named beneficiaries please contact Target Benefit Administrators at 1-888-660-6055 or oppa.wlvinc.com. If you are considering cancelling any of your policies, it is important to reach out to Target Benefit Administrators to discuss that further.
Active members can purchase additional insurances within 31 days of a life event without providing proof of insurability. Please contact Target Benefit Administrators at 1-888-660-6055 or oppa.wlvinc.com
For more information on insurances and insured benefits offered through the OPPA plan, please refer to the plan overview at www.oppa.ca/Benefits/Insurance (members only log-in required) or contact Target Benefit Administrators at 1-888-660-6055 or oppa.wlvinc.com
Canada Life Tel: 1-888-381-4401
Webpage: my.canadalife.com/sign-in or general website: www.canadalife.com
NOTE: Effective January 1, 2020 Great-West Life became The Canada Life Assurance Co.
Canada Life has taken measures to reduce call centre wait times for OPPA Members (including OPPA retirees). To achieve this goal, they have provided a new, dedicated, toll-free VIP phone number that is now operational. Once you enter your plan number (44501 for Active Members, 6772 for Retired Members), your call will be prioritized in their phone system. This should result in reduced wait times for both general and claim-specific inquiries. It will also help in reducing the processing delays for manually processed claims.
Please note the phone number displayed on the “My Canada Life at Work” app will continue to show the previous phone number. So, it’s important to remember to use the new phone number, 1-888-381-4401, for better and faster service moving forward.
Ontario Pension Board Tel: 1-800-668-6203
Webpage: www.opb.ca
As the administrator of the Public Service Pension Plan (PSPP), the Ontario Pension Board (OPB), is the applicable body to provide updates on the Cost-of-Living Adjustment (COLA), general questions about pensions and entitlements, financial planning & more. They can be contacted via phone at 1-800-668-6203, via email at clientservice@opb.ca or via their website, which has a specific section for OPP members, OPB – for OPP Members
Ontario Municipal Employees' Retirement System Tel: 1-800-387-0813
Webpage: www.omers.com
Civilian government employees, and for OPP prior to becoming part of OPPA.
Ontario Provincial Police Association Credit Union Tel: 1-800-461-4288
Webpage: oppacu.com
With over 8,000 members, the OPPA Credit Union uses their knowledge of the OPP family to provide members with the financial products you need and advice you can trust throughout your life.
Global Excel Travel Insurance Tel: 1-855-222-4051
As of June 1, 2023, the travel assistance services for OPPA Members have been changed from United Healthcare Global/MEDEX to Global Excel. Service will stay the same with no disruption. A new app: Canada Life TravelAID is available.
TravelAID™ is Global Excel’s app and will offer travel assistance anywhere in the world. Members will be able to use it to:
- Access travel medical assistance
- Find a medical facility
- Start a claim, and more
No changes in benefits or service. The plan benefits and services remain the same. However, out-of-country emergency medical-related claims will now be assessed by Global Excel instead of Canada Life. An updated claim form is posted on the OPPA member website, www.oppa.ca, in the Member Benefit Services section.
If you have any questions about this change, please contact Canada Life at 1- 800-957-9777 or Target Benefits at 1-888-660-6055 or email target@wlvinc.com
Members will call the same numbers and get the same help as before.
Medical Emergency contact telephone numbers:
- Canada or USA 1-855-222-4051
- Cuba 1-204-946-2946
- All other countries 1-204-946-2577
What about claims already in progress?
Out-of-country medical emergency-related claims that were in progress before June 1, 2023 will continue to be handled by Canada Life until completed. The claim form for claims incurred prior to June 1, 2023 are also available on the OPPA member website, www.oppa.ca, in the Member Benefit Services section.
Ontario Provincial Police Healthy Workplace Unit Tel: 1-800-677-9409
Website: https://opp.ca/index.php?id=115&lng=en&entryid=56b7a4768f94acaf5c28d177
Members of the Healthy Workplace Team can be contacted though the general email: OPPHealth@opp.ca or by Tel: 1-844-OPP-9409
All services below are considered CONFIDENTIAL and are available to members, family members, retirees, auxiliaries and First Nations officers in OPP-Administered First Nations Communities.
Care Navigators
- Referral agents to external supports
- Navigation of administrative/HR/WSIB/LTIP processes
Psychologists & Mental Health Clinicians
- All OPP members have direct access to our psychologist(s) and mental health clinicians (e.g social workers, registered psychotherapists) throughout the province.
Peer Supporters
- Uniform and civilian members have access to training and resources to provide support and information whether issues involve work or personal life.
Chaplains
- Provide counsel in a multi-faith environment or non-denominational support.
Physical Health Supports
- Education and programming for fitness, nutrition and overall health, including links to other services.
Dr. Vivien LEE, Ph.D., C.Psych – Chief Psychologist Vivien.Lee@opp.ca Tel: 705-323-2271
Lori Doonan, Chief Superintendent / Bureau Commander Lori.Doonan@opp.ca Tel: 705-329-6783
Employee Family & Assistance Program Tel: 1-833-371-1662
Feel supported and connected with Total Mental Health, a confidential employee assistance program and innovative wellbeing resource. Life can be complicated. Get help with a broad range of questions, issues and concerns with TELUS Health, at any time 24/7, 365 days a year. We offer support with mental, financial, physical and emotional wellbeing.
Encompas Mental Health Tel: 1-866-794-9117
Webpage: www.encompascare.ca
Encompas services are available to OPP retirees. Services include:
- Specialized counseling services
- Psychological assessment and psychiatric consult services
- Specialized residential and intensive outpatient (day program) treatment programs with unlimited aftercare services
- 24/7/365 telephonic Crisis Services
- Secure Client Portal, with access to your Plan of Care, progress measurement tools, and exclusive and self-guided mental health and wellness resources
- Navigation of existing support services
- Second opinion services
How do I access services and supports for children / youth?
- Encompas: encompascare.ca
- ConnexOntario: connexontario.ca
- Referrals from your family physician or nurse practitioner: Your primary health care provider can often provide suggestions or referrals for mental health services in your area.
Crisis Resources
- Kids Help Phone Line: kidshelpphone.ca
- Encompas: encompascare.ca
- Canadian Mental Health Association ON: ontario.cmha.ca/mental-health/child-and-youth-mental-health
Additional Resources
- Togetherall which offers anonymous support moderated by professionals and counsellors for those 16 and older: togetherall.com/en-ca
- BounceBack® is a free skill-building program designed to help adults and youth 15+ manage low mood, mild to moderate depression, anxiety, stress or worry. Delivered online or over the phone with a coach, you will get access to tools that will support you on your path to mental wellness: bouncebackontario.ca
- Wellness Together Canada is Canada’s first and only online platform offering immediate mental health and substance use support for all ages, funded by the
- Government of Canada: wellnesstogether.ca/en-CA
- Children’s Mental Health Ontario: cmho.org
- Government of Ontario: ontario.ca/page/mental-health-services-children-and-youth
Other Mental Health Resources
Info provided by OPP Healthy Workplace Unit
CRISIS SERVICES CANADA Tel: 833-456-4566 (24/7/365) Webpage: crisisservicescanada.ca/en
If this is an emergency, please go to your nearest Emergency Department
BADGE OF LIFE CANADA Tel: 705-330-5735 Webpage: badgeoflifecanada.org Email: info@badgeoflifecanada.org
Badge of Life Canada is a national charitable volunteer organization supporting police and corrections personnel dealing with psychological injuries suffered in the line of duty.
BOOTS ON THE GROUND Tel: 1-833-677-2668 Webpage: bootsontheground.ca Email: info@bootsontheground.ca
Boots on the Ground is a charitable organization offering 24/7 peer support services by phone to retired and serving first responders across the province. Each team member of the volunteer service has received peer support and suicide prevention training.
OPP BEYOND THE BLUE Webpage: canadabeyondtheblue.com E-mail: info@canadabeyondtheblue.com
OPP Beyond the Blue is a peer-led, non-profit organization dedicated to strengthening and supporting families of law enforcement officers within the Ontario Provincial Police. As a Chapter of Canada Beyond the Blue, they strive to promote an awareness of our officer’s worth as well as an understanding of the joys and struggles that are uniquely experienced in life in law enforcement.
WOUNDED WARRIORS CANADA Tel: 1-888-706-4808 Webpage: woundedwarriors.ca Email: info@woundedwarriors.ca
Wounded Warriors Canada is a national, charitable mental health service provider utilizing clinical best practices and evidence-based care to create an environment of compassion, resiliency and hope for Canada’s Veterans, First Responders and their families.
TELADOC HEALTH: Webpage: teladochealth.com
Teladoc Health helps you make medical decisions with confidence. It’s a valuable benefit that offers us an alternative to Dr Google or well-intended advice from family and friends. Whether you’re dealing with a chronic condition, questioning surgery or facing life-threatening illness, Teladoc Health can guide you. (Registration is required before you can login and use the Ontario Provincial Police Association as the source for the coverage when registering).
PSPNET Webpage: pspnet.ca
In partnership with the Ministry of the Solicitor General, the Canadian Institute for Public Safety Research and Treatment has launched PSPNET to all public safety personnel (PSP) across Ontario including municipal police services, Indigenous police services and the Ontario Provincial Police.
PSPNET is a free, confidential, internet-based Cognitive Behaviour Therapy program that supports the mental health needs of current and former PSP, and is currently offered across New Brunswick, Nova Scotia, Prince Edward Island, Quebec, Saskatchewan and now Ontario. The program offers treatment and education/prevention services to address anxiety, depression, and post-traumatic stress for PSP, who include, but are not limited to, police officers, correctional workers and probation and parole officers, coroners, forensic pathologists, firefighters and fire investigators, forensic scientists, field officers, paramedics, ambulance communication officers, and animal welfare inspectors. Online therapy is offered in both national languages, is confidential, and can be accessed online or by phone.
For more information or to inquire about how to register for the program, please visit: www.pspnet.ca or contact the PSPNET team by email at pspnet@uregina.ca or phone 1-833-317-7233 (SAFE).
For further information, and if you have any questions, please contact Zarsanga Popal at Zarsanga.Popal@ontario.ca
Ontario Government Programs for Seniors
Webpage: ontario.ca/document/guide-programs-and-services-seniors
Find information on resources available for seniors in Ontario, including tax credits, health, caregiving, housing, transportation and staying safe. This guide is your resource for programs and services for Ontario seniors aged 55 and up. In it, you will find:
- information to stay safe, healthy, active and engaged
- resources and services for jobs and education
- information on staying safe and managing your money
- advice and options for housing
This guide is also a helpful resource for caregivers and for organizations that serve seniors.
Canadian Anti-Fraud Centre Tel: 1-888-495-8501
Webpage: antifraudcentre-centreantifraude.ca
The Canadian Anti-Fraud Centre collects information on fraud and identity theft. They provide information on past and current scams affecting Canadians. If you think you’re a victim of fraud, report it!